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Avaya 6201.1 dumps - in .pdf
- Exam Code: 6201.1
- Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
- Updated: Oct 02, 2026
- Q & A: 55 Questions and Answers
- PDF Price: $49.99
- Free Demo
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- Exam Code: 6201.1
- Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
- Updated: Oct 02, 2026
- Q & A: 55 Questions and Answers
- PDF Version + PC Test Engine + Online Test Engine
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Avaya 6201.1 dumps - Testing Engine
- Exam Code: 6201.1
- Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
- Updated: Oct 02, 2026
- Q & A: 55 Questions and Answers
- Software Price: $49.99
- Testing Engine
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Avaya 6201.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Troubleshooting | 15% | - Common implementation issues and fixes - Backup, restore, and system health - Diagnostic tools and log analysis |
| Call Routing and Vectoring | 20% | - Call treatment and queuing logic - Skill levels and routing strategies - Vector programming and VDN configuration |
| Avaya Call Management System (CMS) Fundamentals | 20% | - Installation and configuration - System administration and data collection - CMS architecture and components |
| Reporting and Performance Management | 20% | - Data verification and validation - Real-time and historical reporting - Agent, split, and service level metrics |
| Avaya Aura Communication Manager | 25% | - ACD and EAS configuration - Platform architecture and licensing - Integration with CMS |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question #1
Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)
- A. Converse-on skill
- B. Route-to digits
- C. Messaging skill
- D. Route-to number
- E. Collect digits
Correct Answer: B,E 🗳️
Question #2
Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?
- A. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
- B. Tape backup is called CMSADM, while network backup is referred as Maintenance.
- C. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
- D. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
Correct Answer: C 🗳️
Question #3
Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)
- A. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
- B. BCMS is interval based and CMS is call based.
- C. BCMS receives data internally and stores data in a volatile switch memory.
- D. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
Correct Answer: A,B 🗳️
Question #4
In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
- A. Agent
- B. Vector
- C. Skill
- D. Split
Correct Answer: D 🗳️
Explanation: Only visible for ValidTorrent members. You can sign-up / login (it's free).
Question #5
A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
- A. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
- B. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
- C. From Solaris login as root and use the date command
- D. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
Correct Answer: C 🗳️
Explanation: Only visible for ValidTorrent members. You can sign-up / login (it's free).
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