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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?

A. Avaya Intelligent Customer Routing
B. Avaya Aura® Call Center Elite
C. Avaya Aura® Session Manager
D. Avaya Aura® Call Center Elite Multichannel

Question 2

Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A. Avaya IX™ Orchestration
B. Graphical Designer
C. Visual Designer
D. Call Vectoring

Question 3

A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?

A. Active-Passive
B. Active-Active
C. Primary-Backup
D. Primary-Secondary

Question 4

Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)

A. Advanced Bundle
B. Voice Bundle
C. Basic Bundle
D. Reporting Bundle

Question 5

An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?

A. Avaya Aura® Call Center Elite
B. Avaya Control Manager
C. Avaya Proactive Contact
D. Avaya Aura® Elite Multichannel

Solutions: