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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Which procedure should be completed before upgrading an Avaya Contact Recorder to version 11.0?

A) Apply any existing software hot fixes
B) Backup the recorder's postgres database
C) Back up the recorder's MS SQL database
D) Start the Avaya Contact Recorder Service

2. A customer's Avaya Contact Recorder has been in production for the last 5 years. Recently you have noticed that the var partition is low on disk space, even after performing the database vacuum and clearing unwanted files from the partition.
What is the first step that must be performed to bring the size down?

A) Identify the customer retention requirement, and delete the old call recording from the call partition.
B) Go to General Setup - - > Recorder and Change "Allow Full Database Vacuum on Startup if required"
C) Identify the customer retention requirement, Login to the PostgresSQL, and delete the old call details manually.
D) Identify the customer retention requirement, and Go to General Setup - - > Recorder and change the "Retain call details for (months)" setting in the Avaya Contact Recorder webpage.

3. Which three prerequisites must a technician complete to ensure that all Windows components are configured correctly prior to installing the Quality Monitoring application? (Choose three)

A) All network Cards must be disabled prior to installation.
B) The Server name http://servername:8285/qm should be added under trusted sites in Internet Explorer.
C) Data Executive Prevention (SEP) must be allowed for all programs and services.
D) The administrator account should have the log on as a service rights under local Security Policy > User Rights Assignments.
E) Service Packs for Windows must be installed.

4. You are planning to install an Avaya Contact Recorder on customer site that is using an Avaya Communication Manager as a PBX.
Which two devices should reachable by the Contact Recorder? (Choose two)

A) Avaya Session Manager
B) Avaya IP Telephones
C) Avaya Application Enablement Server
D) Avaya Communication Manager Gateway

5. When an Avaya Contact Recording server is installed with more than one Network Interface Card (NIC), what should be set to indicate which NIC to use for Audio and screen content streams?

A) General Setup > Recorder URL(s) of external port(s) to connect to
B) General Setup > Recorder > IP address on this server to use for recordings
C) General Setup > Recorder > Key Management Server
D) General Setup > Recorder > Replay Server(s)

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