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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?

A. Database redundancy is required and the customer is using an SQL cluster in their environment.
B. The customer hastoomany servers and wantsto reduce hardware storage inventory.
C. The remote serveris on a slower speed network.
D. ACCCM does not support co-resident install.

Question 2

A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?

A. Change the Delete Users field to 'no' in the User Parameter.
B. Change the Inactive Users field to'yes' in the User Parameters.
C. Change the Delete Users field to 'no' in the System Parameters.
D. Change the Inactive Usersfieldto 'yes'in the System Parameters.

Question 3

The customer will be using Avaya Contact Center Control Manager (ACCCM) to manage their Avaya Call Recording server. Which three pieces of information must you have to configure the connector? (Choose three.)

A. Database Login ID
B. Web Service Username
C. Version Number
D. Call RecorderWeb Service URL
E. Database Name

Question 4

When trying to login info the Avaya Contact Center Control Manager (ACCCM) web portal for the first time, you receive a message that the authentication failed. You know that you need to look in the c:\windows\system32 folder and the windows\syswow64 folders.
What is the name of the file you need to check?

A. passwdconf.xml
B. passwd.conf
C. authconfig.xml
D. nav360config.xml

Question 5

You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?

A. The ACCCM contains the AES client functionality.
B. The AFS clientis not compatible with ACCCM.
C. It is required unless the AES server is co-resident on the ACCCM server.
D. An AES Client is required on the ACCCM server.

Solutions: