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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator configures Webex Experience Management surveys after customer calls.
Customers report that surveys are not triggered when agents transfer calls internally between queues. What is the MOST likely reason for this behavior?

A) Experience Management requires UCCX integration
B) Queue transfers disable post-call events globally
C) Survey templates are limited to outbound calls
D) Internal transfers terminate the original contact flow context

2. Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A) missing Webex Connect flow for chat digital channel
B) firewall blocking connection to chat-widget.imi.chat domain
C) companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration
D) incorrect website domain configured for Web Chat Asset

3. A collaboration engineer analyzes Webex Control Hub analytics and notices increased call failures from a specific branch office. Which action should be performed first?

A) Disable SRTP temporarily
B) Rebuild the organization tenant
C) Replace all branch IP phones
D) Verify WAN performance and packet statistics

4. A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

A) Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.
B) This requirement cannot be implemented using any configuration and would need them to order new PSTN services.
C) Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
D) Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.

5. An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A) JavaScript
B) Rust
C) Python
D) Typescript
E) Go

Solutions: