Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?

• A. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".
• B. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be entered if the customer would like to receive additional information.
• C. Create a String property with a Phone element and use a Regular Expression to ensure onl.
  properly formatted phone number can be entered if the customer would like to receive additional information
• D. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.
• E. Create an Integer property with two check boxes, one for "Yes" and another for "No".

What functionality does 'Automatic Ordering' enable when checked within the routing plan's Assignment Parameters?

• A. When the routing plan runs, ordered activities will be considered for assignment and not-ordered activities will remain in the bucket.
• B. When the routing plan runs, it will assign non-scheduled activities among other activities scheduled for that day.
• C. When the routing plan runs, all of the activities assigned by routing will be ordered by their priority.
• D. When the routing plan runs, it will assign and order not-ordered activities from the bucket and order not-ordered activities previously assigned to resources.

Which two statements are true regarding OIC-OFSC integration?

• A. Field mapping and process flows between OFSC and external systems can be accomplished through OIC's GUI.
• B. The OIC platform can only use REST-based adapters for OFSC integration; SOAP-based adapters will not function for the product combination.
• C. The OIC platform can only use SOAP-based adapters for OFSC integration; REST-based adapters will not function for the product combination.
• D. Using OIC to integrate OFSC with a customer's systems removes the need to develop custom middleware to integrate each system.
• E. Each external system will still require custom code to integrate with OFSC, but OIC will provide a structural framework for the OFSC Inbound and Outbound APIs.

While most field resources for a particular company should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.
Which configuration supports the requirement to hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?

• A. Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.
• B. Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.
• C. Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature is disabled.
• D. Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.

Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.
Which two options fulfill that customer requirement?

• A. Deselect "work zone support" in the routing plan configuration screen for all routing plans.
• B. Deselect "work zone support" in Business Rules to disable routing consideration of zones entirely.
• C. Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.
• D. Assign all work zones at the parent level in the Resource Tree.
• E. Create a single work zone with no work zone keys and assign it to all resources