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Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

1. You want to filter the answers list page default answer report based on a value from the contact's session data, and you have been asked to not display certain answers to the end user in the report based on the contacts session data.
Which approach is required to create this customization?

A) Create a custom report that has a filter that may be set from a custom model used by the pre_report_get hook. Then change the report ID used on the page widgets.
B) Create a custom report with a definition that filters based on the session data associated with the contact viewing the report. Then change the report ID used on the page widgets.
C) Create a custom widget that removes undesired entries from the page by examiningthe output HTML.
D) Create a custom advanced search widget that causes the report to be filtered based on the session data. Then the widget will filter on page load and have no user interface elements for the appliedfilter.

2. The following C#.Net code is used during a chaining operation on an incident (some called methods are not shown).

A) The suppressExternaiEvents option must always be set to true.
B) Chaining with generic objects is not supported when using standard objects.
C) The suppressRules option must always be set to true when chaining generic objects.
D) The idspecified attribute of the ChainSourceld object should be true,

3. In a Agent Desktop Add-In, which is the correct syntax to get the contact record of the current contact worksoace?
A)

B)

C)

D)

E)

A) Option B
B) Option D
C) Option C
D) Option A
E) Option E

4. Which API operation can be used to retrieve a list of all IncidentQueue labels and IDs configured on your Oracle B2C Service site?

A) GetMetaData
B) GatValuesForNamedlDHierarchy
C) QueryObjects
D) GatValuesForNamedID

5. Your client is launching Customer Portal as an internal knowledge base, which is available to the client's staff only while on the client network. Note that chat is not enabled.
Which setting should be set to prevent access to Customer Portal pages from outside the network?

A) SEC_VALID_ADMIN_HOSTS
B) SEC_V2LLID_jrNTEG_HOSTS
C) SEC_VALID__ENDDSER_HOSTS
D) SEC_INVALID_USER_AGENT
E) SEC_VALID_USER__AGENT

Solutions: